October 28 2025
Are you an experienced Customer Service expert looking to take the next step-up in your career? If so, we have a new challenge for you. As a valued team player, you will support the Volkswagen and Audi clientele with sales products and services that we offer.
Our Company
Bramgate Automotive Inc. has been in business since 1967 for more than 55 years. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours!
Our vision is to make every customer experience easy, efficient, and enjoyable.
We are proud winner of:
The Benefits
Key Responsibilities:
As Customer Communications Specialist, you will be responsible for answering in-bound leads from customers via email, phone, and chat. You will initiate calls to schedule and confirm appointments in English. In addition, duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.
You will:
• Answer emails and telephone calls from customers who have demonstrated an interest in the
company's products.
• Communicate with customers by phone or email to provide information and promote business
opportunities and/or to book and confirm appointments.
• Assist customers during their navigation on the website.
• Chat online with customers surfing on the company's website.
• Provide information on and actively promote motor vehicles or promotions.
• Enter the result of each communication into the CRM software and perform necessary follow-ups.
• Ensure a high level of customer satisfaction is always maintained.
• Build trust and maintain a solid business relationship with customers.
• Provide proactive communication with each customer after conclusion of sale.
• Source/find opportunities for renewal and for new business through multiple contacts with the dealers' customers.
• Participate in team meetings, workshops and individual development sessions.
• Perform any other assigned tasks.
• Other duties as required
What you bring to the role
The key skills and qualities of a Customer Service Specialist:
If you are keen on joining this exciting, forward-thinking company and is willing to take the next step in your career growth, then please click the apply now button to find out more.
Please apply, in confidence, by sending your resume to careers@bramgateautomotive.com.
We thank all applicants. Only those selected will be contacted.
Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.
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